A number of useful articles on this site pertaining to marketing and how to plan value-added businesses including:
Get to the Point: Small Business Marketing Professionals, 4/21/08
There's a good possibility that no one has specific responsibility for managing customer service in your business according to Valeria Maltoni of Conversation Agent , and that may be only one of the reasons your level of customer service might not make the grade, according to a recent news article. A sampling of advice for getting straight-A's in customer service includes: